Frequently Asked Questions

When you register with us, we’ll save some of your information so that you don’t have to enter it again on future orders. Plus we will email you about special discounts and promotions.

Please click on Login in the upper right-hand corner of the home page and follow the instructions provided, selecting Consumer as your customer type. If you have any additional questions, please feel free to email us at [email protected] or call us at 1-800-262-2305.

Please email us at [email protected] or call us at 1-800-262-2305 and we will assist you in resetting your password.

No returns will be accepted without a valid return authorization number.

• If the product is damaged or defective, we will either replace it or provide a refund.
• If you are unhappy with any of our products, please email us to let us know. We will provide return information and process a refund once we receive the item back. If it is a problem with the product, we will pay to have it returned. If you just changed your mind, the item will need to be returned at your expense and we will provide a refund for the product minus a 15% restocking fee.
• Candles that have been lit or melted are not eligible for a refund.
• Candle Warmers, Etc. will not honor claims, returns, or exchanges when our products are purchased through Ebay® or secondary parties.

Orders are processed in one to two business days. If you need to make a change, please call customer service at 1-800-262-2305 as soon as possible.

Orders placed on weekends or holidays will be processed the following business day.

**Candle Warmers Etc. will be closed on select days between December 23rd and January 2nd. All orders placed during this time will have extended order processing times of up to 14 days.

Please allow 48 hours for order processing on all but expedited orders. The order will appear 24-48 hours after the order is placed in your on-line order history. If you are concerned that the order may have not been completed, please contact customer service at 1-800-262-2305 before placing the order again. This will help avoid duplicate orders.

You will receive confirmation through email once your order has been received. If you do not receive a confirmation email from us in 24 hours, please check your email “Spam” folder. If after four working days you still have not received a confirmation email from us, please call our customer service department (1-800-262-2305).

Yes! Please contact Customer Service at 1-800-262-2305 for orders outside of the U.S. and we will be glad to help you.

**Candle Warmers Etc. will be closed on select days between December 23rd and January 2nd. All orders placed during this time will have extended order processing times of up to 14 days.

Most orders will be processed within two to three business days. Please add three to six business days for typical FedEx delivery. If you require faster delivery, please call our customer service department (1-800-262-2305) to ask about Next Day or Second Day shipping.

While we do our best to ensure that we have sufficient stock on all of our items, on rare occasions we may run out of stock. If we do run out of stock on a particular item you’ve ordered, we will ship any in-stock items in your order immediately and then notify you via email regarding which items are back-ordered. Products that are out of stock but will arrive within 21 days of your original order will be back-ordered and will ship as soon as they are available. Backorders that are less than $50 dollars will automatically be canceled. Shipping charges will apply to all backorders.

Our process is to charge your credit card when the order is shipped. Until then, this means your order is approved and pending fulfillment in our warehouse.

If you don’t see “Wholesale” under the Candle Warmers Etc. or Airome logos at the top of the page you may be logged in as a “Retail” customer instead of a “Wholesale” customer. Please log out and log back in.

Yes. If you require faster delivery, please call our customer service department (1-800-262-2305) to ask about Next Day or Second Day shipping.

If your product arrives damaged or is in any way defective, please call our customer service department at 1-800-262-2305, Monday – Friday from 8:00am to 5:00pm MST. Please have your order number ready. Your account will be credited or a replacement product will be shipped promptly.

In the unfortunate event you receive a defective item please send us a message via chat in the bottom right hand corner or send us an email at [email protected] with information on your product and we’ll start the process of making it right.

The diffuser cords are 5 feet long.

Most bulbs last between 1,000 to 1,500 hours. Turning your bulb on and off within a five minute period will shorten the life of the bulb.

All Candle Warmers Etc. ceramic diffusers are hand-crafted and hand-glazed. Occasionally, our diffusers contain small blemishes such as pockmarks, pinholes, indentations, smears, streaks, glaze voids, and other common imperfections on the glaze surface. In addition, many of our ceramic diffuser sleeves use a reactive glaze process where a base coat and topcoat are applied, which then “reacts” to heat in the kiln. The result is a one-of-a-kind glazed look that can be slightly different from diffuser to diffuser.

Candle Warmers Etc. and Airome product prices are subject to change without prior notice and all orders shall be invoiced at the prevailing prices at the time of shipment.

• All of our essential oils are naturally occurring oils which are collected through steam or cold-pressed distillation.  Each batch of oil is rigorously tested using GC/MS (gas chromatography/mass spectrometry) after it’s collected to ensure what we bottle and distribute is 100% pure and free of synthetic fillers. This guarantees that each and every one of our essential oils is 100% pure.  We use the highest quality amber glass bottles to protect the integrity of our oils. 
• Our oils are comparable to any high-end essential oil including competitors such as DoTerra and Young Living.  DoTerra and Young buy their oils for the same market prices as we do, but they charge much more to the end customer because they are Multi-Level Marketing Companies that must pay multiple layers of sales people on each sale that they make. 

Essential oils are naturally occurring oils that are collected through steam or cold pressed distillation. They have the characteristic fragrance of the plant material from which they were collected. When an oil is characterized as “essential” it means the oil collected contains the essence of the plant’s fragrance. 

 Check the ingredients labels and check that they are GC/MS tested.  While pricing doesn’t necessarily equate to quality, it does give you a clue.  If someone is selling a bottle of Lavender oil for $5.00 or less that is a pretty good indicator that they are cutting the oil with something else. 

Our Essential Oil Supplier is the largest supplier of Essential Oils in the United States.  They have been in business for over 60 years.  They own their own Lavender and Rose farms in Bulgaria and they work with a network of leading essential oil producers around the world that are experts in cultivating and distilling oils to extract only the essence of the plant material. Placing a priority on scent profile and purity, our supplier secures the highest quality oils from the best crops all around the world. 

• Diffusion: All of our Essential Oils can be diffused from an Airome Diffuser. Each oil has a variety of aromatherapy benefits, which make them great for diffusing. Some oils will smell better to some people than others. They can also be blended to make a more desirable fragrance while still enjoying the aromatherapy benefit. 

• Topical Application: Essential oils can be used topically when diluted with a carrier oil like coconut oil. Add ½ tsp of Carrier Oil to every 1-2 drops of Essential Oils. Keep away from eyes, ears, nose, mouth, and other sensitive areas.
• Ingestion: We do not recommend any ingestion of any oils, regardless of brand. Our suppliers label many of our oils as food grade and our oils are generally recognized as safe or GRAS. That said, our oils are meant to be used in our ultrasonic diffusers or used topically. We do not recommend the internal use of essential oils.  

Strict Federal regulations guard against us making any health claims regarding the medical use of essential oils.  

When properly used (at a ¼% dilution rate of 5 drops of oil to 100 ml of water), a diffuser ensures that essential oils are safely diluted and unlikely to cause problems.  While we have not had any reported pet-related health issues arise from the use of our oils being diffused, we would recommend that pet owners follow their veterinarian’s advice if they have specific questions about essential oil use around pets.  No essential oil should ever be used topically or internally on pets unless specifically designed and labeled for pet use.  As with children, essential oils should be kept out of reach of pets (this includes keeping diffusers in a secure place that cannot be accessed by pets).  Pets have a much stronger sense of smell than we do.  When diffusing essential oils with pets in your home, you need to make sure that your pet is able to leave the room and retreat to another part of the house that is free of essential oils.  Never diffuse essential oils next to caged or kenneled pets.  Never lock a pet in a room where essential oils are being diffused.  The same can be said for candles, potpourri, room sprays or any other home fragrance products.  If a pet is demonstrating any unusual behavior while diffusing a particular essential oil, discontinue use.  While essential oils are safely used in many pet owners’ homes around the world, we always advocate for people to do their own research and consult their veterinarian if they have concerns.  

 No.  We follow any pertinent guidelines in our product testing, shipping, packaging and marketing materials.  So there is nothing additional that a retailer would need to do.  [The FDA does have strict regulations regarding what claims we can make regarding the benefits of essential oils, however]. 

One milliliter of essential oil contains about 18 – 20 drops. This means there are about 280 drops per 15 milliliter bottle. 

Typically, oils have a shelf life of 18-24 months. Certain oils, like citrus oils, breakdown faster and have a reduced shelf life of about 12-18 months. Our bottles are made with amber glass which protects the oils from UV light. This prevents the oils from being damaged and extends the shelf life. To extend the shelf life of your oils, store in a cool, dry place with the cap closed tightly. Oils can be frozen without damaging them. Thaw completely before using. 

100% pure essential oil or blended with 100% all-natural oils 

Edible

Our suppliers perform GC/MS (gas chromatography/mass spectrometry) tests on every batch of oil after it’s collected to ensure what we bottle and distribute is 100% pure and free of synthetic fillers. This guarantees that each and every one of our essential oils is 100% pure. 

Gas chromatography/mass spectrometry 

Please click on Login in the upper right-hand corner of the home page and follow the instructions provided, selecting Wholesaler as the customer type. You will need a valid Tax ID number. If you have any additional questions, please feel free to email us at [email protected] or call us at 1-800-262-2305.

Minimum dollar amounts on orders are $400.00 on opening orders and $100.00 on reorders. Minimums are also set by the products master case quantity. We set minimums in order to keep shipping charges as low as possible, so we do require that you order in minimum quantities. We do however give you the option to mix and match colors/designs of like product in order to reach minimums.

Shipping charges are calculated at the time of shipment. If you would like an estimate before you place your order, you can call our customer service department at 1-800-262-2305 and we will be happy to assist you.

You can find our IMAP policies on our website HERE.

Please see our Privacy Policy for details on how we use your information.

A resale certificate is a signed document issued by a buyer (purchaser) and given to a seller (supplier), indicating they will resell the items purchased.
A sales tax license/permit or vendor’s license/permit is a government document issued by a state’s Department of Revenue or Department of Commerce. It is given to a buyer after they have registered with the state to do business within that state.
Simply put, a state issues a sales tax or vendor’s license to a business, allowing them to make sales-tax-exempt purchases. A business gives a resale certificate to their supplier, indicating they intend to resell the items purchased.

As a rule, a sales tax license/permit or vendor’s license/permit CANNOT be used as a resale certificate. Laws vary state-by-state, but in general, a buyer (purchaser) must submit a resale certificate to a seller (supplier) to make sales-tax-exempt purchases.

Resale certificate forms vary state-by-state. Please CLICK HERE to learn how to find and submit your resale certificate.

The information needed on a resale certificate varies state-by-state, but generally must include:
o The seller’s business name and address
o The buyer’s business name and address
o The nature of the buyer’s business
o The buyer’s state-issued sales tax number
o A description of the items the buyer intends to resell
o The signature and title of an authorized individual from the business
o The date the document was signed

Click Here to submit your resale certificate.